Just a friendly reminder, as a member of AMSRO, ESOMAR, and AMSRS, i-Link Research abides by the industry standards, guidelines and codes of practice prescribed by these industry bodies, including:
- AMSRO Market and Social Research Privacy Code and the Australian Privacy Principles as detailed in the Privacy Act 1988
- AMSRS Code of Professional Behaviour and guidelines on the confidential handling and delivery of respondent information
- ESOMAR Guideline for Online Research
- AMRSO Quality Standards for Online Research (Access panels).
In addition, i-Link adheres to the Australian Anti-Spam laws, applying this on a global level, and holds the following accreditations:
- ISO 20252, the international standard for social, opinion and market research
- ISO 26362, the standard for access panels in market, opinion and social research
- AMSRO Trust Mark – Seal of Endorsement
Finally, in early 2015, we moved all our servers back to Australian shores. In addition, all our data is stored in an encrypted format and we continue to conduct regular penetration testing and security audits on the servers and systems.
If you have any questions relating to i-Link’s accreditations/standards please feel free to contact Scott or Patrick at –
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Environmetrics has used the internet surveying services of i-Link on a number of projects over the last few years. On each occasion they brought a professionalism and attention to detail to the project that allowed us to deliver accurate and reliable research results to our clients.
They provide a complete service, from creative research design at the outset, to the quick set-up of the survey site and regular contact and data updates as the survey progresses.
We have used them for a range of clients and they have been very flexible in adapting to the different surveys topics and samples that have been involved. We would not hesitate to use i-Link on future projects and would recommend them to anyone who required high quality and cost effective internet research services.
INSIDE STORY has been using i-Link’s services since 2002. We have always found the i-Link staff willing to please and provide excellent service, going beyond a simple supplier relationship to more of a partnership.
Most of the projects we commission from i-Link differ from the usual online questionnaire style and have offered unusual challenges. i-Link has always risen to these and the technicians have never failed to solve any issues that occur. We continue to be impressed with i-Link and are happy to advocate them.
Footprints Market Research
We have been working with i-Link for almost six years now and have found them to be superb in terms of responsiveness, turn-around speed, accuracy and presentation of our questionnaires. Footprints Market Research is pleased to use i-Link for its online surveys needs. Time and again, the company has accommodated tight turnarounds, provided high quality output and delivered a professional service. We have been particularly impressed by the ‘can-do’ attitude of Scott, Chris and all the team at i-Link.”
Footprints Market Research
Wallis Consulting Group
Wallis Consulting Group has used i-Link Research since the company formed for most of its internet studies. We have found all our dealings to be extremely professional and pleasant. We find i-Link’s services to be fast and dependable and the quality of work is exceptional. Our clients have also been extremely happy with the results.
So good is the service we receive that we have delayed our own plans to install internet software and continue to outsource this function safe in the knowledge it is in the hands of experts.
Perhaps the highest recommendation is that, on occasion, i-Link staff have dealt directly with our clients. Our clients have been impressed with the level of knowledge and professionalism displayed. We have no hesitation in recommending i-Link as a provider of internet research services.
Jayne Van souwe
Wallis Consulting Group
i-Link is proud to be a sponsor of MRSM 1st Annual Congress
Exciting News! This coming April 24th, i-Link will be supporting the inaugural annual congress of the Marketing Research Society of Malaysia (MRSM) in Kuala Lumpur. The theme of this congress is about youth, where research and marketing professionals will shed some light on factors influencing youth engagement and motivation, and unearth some hot issues amongst today’s young people.
i-Link is delighted to be one of the sponsors for this congress. “As a key research supplier, our dedication and continued support across the Asia Pacific region allow us to provide effective multilingual services to local and international clients, and facilitate the research project management for clients by implementing fieldwork, sample management and data requirements.” Megan Kuek, PR & Communications Manager
Please drop by our exhibition booth and say “Hello, apa khabar?” Our experienced team will be happy to discuss your online research needs and show you how our proprietary online research technology could provide your agency with cutting-edge research functionality and value.
MRSM Annual Congress 2012 : Researching on and marketing to the youth
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We manage your projects the ISO way
At i-Link we have achieved another milestone in our company history. After over 48 procedures, 50 internal audits, and a 4 day external audit from SAI Global, our team was successfully awarded the ISO 20252 certification in May 2008. i-Link is now one of the only 21 companies in Australia certified under the international standard for market, opinion and social research.
What it means for our clients: achieving and maintaining our ISO certification requires our steadfast commitment to continuous quality. You entrust us with critical tasks such as sample recruitment, survey building and hosting, comprehensive logic testing prior to field work, right through to extracting data files that are always accurate and reliable. Our daily tasks are thoroughly guided by exhaustive procedures ensuring the ongoing quality of our work.
How do we really manage your projects? Bearing in mind that client satisfaction is our number one priority, we manage your projects the ISO way in terms of:
- Better documentation: for example, complete project and client records, no matter how small or how large the project. We will always maintain a file containing a complete and accurate history of our clients operations with us.
- Improved internal and external communication: everyone within our Field Services team knows who is responsible for what, from project briefing to programming, to field work and delivering the final data requirements.
- Greater quality awareness: if you have a query or complaint, we take it seriously. We immediately conduct an internal audit to identify the issue, then quickly come up with active solutions to fix the problem and ensure it is prevented from happening again.
What you can expect from our team: for every task you require us to manage, you can expect more consistency and accountability, especially from our Project Managers. We want you to be completely confident that the people you have entrusted with managing your projects will follow effective procedures designed to maximise efficiency and quality.
You speak, we listen. As our partner you can help us continuously improve our service. We always want to hear your comments, feedback and concerns. Drop us a line anytime at: email@example.com
or call us on +612 9262 7171.
-Carmela Brion, Quality Systems Manager
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